Troubleshooting
Problem
Images/Icons are visible when using the product without webserver. With webserver also icons are visible elsewhere, only in event studio the icons are not visible.
Symptom
Screenshot of Event Studio which is having missing images when accessed from webserver.
cognos.conf has the required includes for event studio files still fiddler trace shows messages like "The request URL /ibmcognos/bi/ags/drag.js was not found on this server", however the files are existing.
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"11.0.8;11.0.7;11.0.6;11.0.5;11.0.4;11.0.3;11.0.2;11.0.1;11.0","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg22010297