Troubleshooting
Problem
After patching to Sterling B2B Integrator and Sterling File Gateway to 5.2.5 ifix16, seeing 8+ hours delays in IBM Control Center (ICC) displaying SFG events.
Symptom
- ICC gets behind 8+ hours for the SFG events, but it's up to date with monitoring other things such as Business Processes and the SFTP logs.
| - In ICC, the checkpoint record showed 23 hours behind, so it will continue to try to catchup until it gets all the records from B2BI. <checkPoint> <lastPollDateTime>10/12/2017, 14:12:27 -0400</lastPollDateTime> <savedDateTime>10/11/2017, 01:23:18 -0400</savedDateTime> <sequenceNumber>1000000</sequenceNumber> <utc>true</utc> <utcDeltaSeconds>-14400</utcDeltaSeconds> </checkPoint> |
[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"5.2.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"","label":""}],"Version":"6.1.0.1;6.1;6.0.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
18 May 2020
UID
swg22010173