Troubleshooting
Problem
Distributed environment gives "CAM-CRP-0016 Unable to process the configuration data in the cryptographic engine" when starting.
Symptom
CAM-CRP-0016 Unable to process the configuration data in the cryptographic engine.
CAM-CRP-0275 Unable to request the Common Symmetric Key (CSK) from the URL: 'http://machine.domain.com:9300/bi/v1/disp'.
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF025","label":"Platform Independent"}],"Version":"11.0.7;11.0.6;11.0.5","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg22009108