IBM Support

File level restore error ANS3101E and iSCSI error 1022 on Linux

Troubleshooting


Problem

The file Level restore process can sometimes fail with ANS3101E and iSCSI time outs on the mount operation.

Symptom

The mount operation output messages will for example look like :

Starting the mount operation for file restore
Restoring VM configuration information for '<guestname>'
ANS3155I The Windows data mover is '<Windows MP host name>' (<Windows MP IP>)
ANS3156I The iSCSI server address used is '<Windows MP IP>'
The selected VM is a Linux VM
ANS3157I The Linux data mover is '<Linux MP host name>' (<Linux MP IP>)
The Linux iSCSI Initiator Name is "iqn.1994-05.com.redhat:586ddf8abe97".
Mounting a snapshot of VM '<guestname>' from disc 'Hard Disk 1'. Please wait...
Connecting to the iSCSI targets from the Target Portal '<Windows MP IP>'. Please wait...
Connected successfully to the iSCSI Target '<guestname>-hard9diskxx-<backup timestamp>'
Created block device '/dev/sdc1' of type 'ext4'
Mounting block devices. Please wait...
ANS3141W Mounting the following devices failed: ''
Unmounting volumes and disconnecting targets. Please wait...
Dismounting a snapshot of VM '<guestname>' from target '<guestname>-hard9diskxx-<backup timestamp>'. Please wait...
** Unsuccessful **
ANS3101E The mount operation for virtual machine '<guestname>' failed with rc = 113. For more details, check the Recovery Agent logs.

[{"Product":{"code":"SSERB6","label":"IBM Spectrum Protect for Virtual Environments"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Data Protection for VMware","Platform":[{"code":"PF016","label":"Linux"}],"Version":"Version Independent","Edition":"Edition Independent","Line of Business":{"code":"LOB69","label":"Storage TPS"}}]

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Document Information

Modified date:
17 June 2018

UID

swg22009044

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