IBM Support

Map extent is not displayed when an invalid Bing key is specified

Troubleshooting


Problem

If you specify Bing as a map provider for a map manager, but the Bing Maps Key value you provide is invalid, no error message is produced and a blank map extent is displayed.

Symptom

To reproduce the error condition:
1- Open the Map Manager application.
2- Open a Map Manager record configured for mobile devices.
3- Edit Bing Maps Key Field to set an invalid key and then save the record.
4- Open the Work Execution application on a mobile device.
5- Sign in and open the map from a work order list view or open a work order record and access the map.

Expected: Error message informing that map provider key is not configured correctly.

Actual Results: White map extent is displayed.

[{"Product":{"code":"SSG2D3","label":"Maximo Spatial Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.6.0.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
17 June 2018

UID

swg22008620

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