APAR status
Closed as Vendor Solution.
Error description
?Unable to checkout the SAXT Reader/Updater License? error message is displayed when tried logging to SAXT for the first time on Fresh OS?
Local fix
Problem summary
Problem conclusion
This is a third party restriction. Flex has a hard-coded fallbac k. When it cannot find the registry entry location of a license server to connect to, it looks for a location within this file: 'C:\FlexLM\license.dat'. Please try the following workaround. 1. On the client PC, create this new path .. C:\FlexLM 2. Obtain a copy of the client's 'license.dat' file and paste it into the C:\FlexLM path. 3. Verify the contents of 'license.dat'. Look at the top-most 'S ERVER' entry. .. Won't work: The SERVER line has the name of the license serve r PC, such as 'MY_LICENSE_SERVER' .. Do this instead: Replace the server's name with the server's URL, such as 111.222.333.444 Another Workaround: 1. Uninstall the application on a existing machine(i.e SA as wel l as SAXT v11.4) / If possible arrange for a fresh Windows 2008 Serve r machine and login with Admin. 2. Install SAXT, give license server, web authentication details . 3. Create a new Catalog using SA Catalog manager.(you can start this by clicking on SACatman.exe available in C:\program Files\IBM\Rational\System Architect suite\System Architect) 4. Run SA in enableui mode,by following the suggestions mentione d below: a. Navigate to 'C:\program Files\IBM\Rational\System Architect suite\System Architect\SA2001.exe b. Create a shortcut of the same on the desktop. c. Right click on SA2001.exe shortcut available on the desktop a nd click on 'Properties' d. Navigate to 'Shortcut' tab. e. Make sure that 'Target path ' is set to the path mentioned be low: 'C:\Program Files\IBM\Rational\System Architect Suite\System Architect\sa2001.exe' -enableui 4. SA pops up the license dialog. 5. Provide the license entry again. 6. create a new ency and give appropriate permission in Catman. 7. close SA and run SAXT. 8. Select the server, ency and updater mode. 9. Login. 10. You recieve an error message related to licensing. 11. Restart the machine. 12. Run SA in enableui mode. 13. You should not get the license dialog popup. 14. Close SA and run SAXT. 15. SAXT loads up. --- Additional information from third party: On W2008S and Vista and 7 the Registry location has changed, thi s is from a Flexera technote: ************************************* start technote *********** ************** Q206438: Registry Locations when v11.5+FLEXenabled Service is Ru n as the Local System Account on Windows Vista or Server 2008 Products: FLEXnet Publisher 10.x, FlexNet Publisher 11.x Operating System: Windows Server 2008, Windows Vista Business, Windows Vista Enter prise, Windows Vista Home Basic, Windows Vista Home Premium, Win dows Vista Ultimate Summary: Where are the Environment Variable Registry Locations when v11.5 +FLEXenabled service is run as the Local System Account on Windo ws Vista or Server 2008? Discussion: The Local System Account's registry location for v11.5+ FlexNet Environment Variables on Windows Vista or Windows Server 2008 is HKEY_USERS\S-1-5-18\Software\FLEXlm License Manager. On Windows Vista or Window Server 2008, the registry location fo r FlexNet Licensing Environment Variables has been changed to HK EY_CURRENT_USER\Software\FLEXlm License Manager since v11.5. Sin ce the SID of the Local System Account is S-1-5-18, when a FLEXe nabled service is run as the Local System Account, the registry location is actually HKEY_USERS\S-1-5-18\Software\FLEXlm License Manager. You can not view Local System Account's registry in yo ur HKEY_CURRENT_USER registry, because you can not login to a de sktop session as the Local System Account. ************************************* end of technote ********** ************** The client has said: As I said we don't have the issue already and I don't have any p lace to test it. From my point of view we should close it and op en if we recognize it one more time. so, this APAR is being closed.
Temporary fix
Comments
This is a third party restriction. Flex has a hard-coded fallbac k. When it cannot find the registry entry location of a license server to connect to, it looks for a location within this file: 'C:\FlexLM\license.dat'. Please try the following workaround. 1. On the client PC, create this new path .. C:\FlexLM 2. Obtain a copy of the client's 'license.dat' file and paste it into the C:\FlexLM path. 3. Verify the contents of 'license.dat'. Look at the top-most 'S ERVER' entry. .. Won't work: The SERVER line has the name of the license serve r PC, such as 'MY_LICENSE_SERVER' .. Do this instead: Replace the server's name with the server's URL, such as 111.222.333.444 Another Workaround: 1. Uninstall the application on a existing machine(i.e SA as wel l as SAXT v11.4) / If possible arrange for a fresh Windows 2008 Serve r machine and login with Admin. 2. Install SAXT, give license server, web authentication details . 3. Create a new Catalog using SA Catalog manager.(you can start this by clicking on SACatman.exe available in C:\program Files\IBM\Rational\System Architect suite\System Architect) 4. Run SA in enableui mode,by following the suggestions mentione d below: a. Navigate to 'C:\program Files\IBM\Rational\System Architect suite\System Architect\SA2001.exe b. Create a shortcut of the same on the desktop. c. Right click on SA2001.exe shortcut available on the desktop a nd click on 'Properties' d. Navigate to 'Shortcut' tab. e. Make sure that 'Target path ' is set to the path mentioned be low: 'C:\Program Files\IBM\Rational\System Architect Suite\System Architect\sa2001.exe' -enableui 4. SA pops up the license dialog. 5. Provide the license entry again. 6. create a new ency and give appropriate permission in Catman. 7. close SA and run SAXT. 8. Select the server, ency and updater mode. 9. Login. 10. You recieve an error message related to licensing. 11. Restart the machine. 12. Run SA in enableui mode. 13. You should not get the license dialog popup. 14. Close SA and run SAXT. 15. SAXT loads up. --- Additional information from third party: On W2008S and Vista and 7 the Registry location has changed, thi s is from a Flexera technote: ************************************* start technote *********** ************** Q206438: Registry Locations when v11.5+FLEXenabled Service is Ru n as the Local System Account on Windows Vista or Server 2008 Products: FLEXnet Publisher 10.x, FlexNet Publisher 11.x Operating System: Windows Server 2008, Windows Vista Business, Windows Vista Enter prise, Windows Vista Home Basic, Windows Vista Home Premium, Win dows Vista Ultimate Summary: Where are the Environment Variable Registry Locations when v11.5 +FLEXenabled service is run as the Local System Account on Windo ws Vista or Server 2008? Discussion: The Local System Account's registry location for v11.5+ FlexNet Environment Variables on Windows Vista or Windows Server 2008 is HKEY_USERS\S-1-5-18\Software\FLEXlm License Manager. On Windows Vista or Window Server 2008, the registry location fo r FlexNet Licensing Environment Variables has been changed to HK EY_CURRENT_USER\Software\FLEXlm License Manager since v11.5. Sin ce the SID of the Local System Account is S-1-5-18, when a FLEXe nabled service is run as the Local System Account, the registry location is actually HKEY_USERS\S-1-5-18\Software\FLEXlm License Manager. You can not view Local System Account's registry in yo ur HKEY_CURRENT_USER registry, because you can not login to a de sktop session as the Local System Account. ************************************* end of technote ********** ************** so, this APAR is being closed.
APAR Information
APAR number
PM28875
Reported component name
TLOGIC SYS ARCH
Reported component ID
5724V68SA
Reported release
B30
Status
CLOSED ISV
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-12-14
Closed date
2011-09-06
Last modified date
2011-09-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS6RBX","label":"Rational System Architect"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.3","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
21 September 2011