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"IFile_DoSave ... Exception has been thrown" error when trying to save new user, if client device is not a member of the correct Windows domain

Troubleshooting


Problem

Administrative user clicks "Maintain - Rights - Users". User creates a new user. User clicks 'save'. User receives error message.

Symptom

Information
Standard Error
Number: 5
Source:
mscorlib:FrangoClient.frmUserAndInstallationRights.SaveUser:FrangoClient.frmUserAndInstallationRights.IFile_DoSave
Description: Exception has been thrown by the target of an invocation.
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at Cognos.Controller.Forms.Form.frmUserAndInstallationRights.IFile_DoSave()
at Cognos.Controller.Forms.Form.frmUserAndInstallationRights.IForm_DoClick(Int32 lCmd, String& sTag)

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg22007894

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