PM27152: AppScan crashes when AppScan browser is launched on Win 7 and Vista with Office IME (Japanese)

APAR status

• Closed as Permanent restriction.

Error description

• AppScan crashes when AppScan browser is launched (ie. click
  'Record' login sequence button or 'Manual Explore' button).
  
  Windows UI shows error dialog. When this dialog is closed
  AppScan disappears.
  
  ?Typical error from Windows Application log?
  2010/10/26 7:51   Application Error   Faulting application:
  AppScan.exe, version: 7.9.392.16, time stamp:
  0x4c4a8b58?#x000d;?#x000a; faulting module: ntdll.dll, version:
  6.1.7600.16559, Time Stamp: 0x4ba9b21e?#x000d;?#x000a;Excption
  code: 0xc0000374?#x000d;?#x000a;Fault Offset:
  0x000c2913?#x000d;?#x000a; Faulting process ID:
  0x1074?#x000d;?#x000a;Faulting application starting time:
  0x01cb74e21a107a04?#x000d;?#x000a; Faulting application path:
  C:\Program Files\IBM\Rational
  AppScan\AppScan.exe?#x000d;?#x000a;Faulting module path:
  C:\Windows\SYSTEM32\ntdll.dll?#x000d;?#x000a; Report ID:
  cf283774-e0d5-11df-8a06-005056c00008
  
  The issue was observed with Windows 7 and MS Office IME 2010,
  Windows Vista and MS Office IME 2007 for both AppScan Standard
  v7.9.x and AppScan Standard v8.
  It has not seen with AppScan Standard v7.9.x on Windows XP even
  with MS Office IME 2010.
  Currently, only confirmed on Japanese OS.
  

Local fix

Problem summary

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  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  On Japanese Windows 7 and Vista operating systems, where
  Office 2010/2007 Japanese and IME are installed, and the
  default language is set to Microsoft Office IME, AppScan may
  crash when the AppScan browser opens (for recorded login,
  manual explore etc.). The workaround is to change the
  default language before launching the browser.
  

Problem conclusion

• Based on the information we have it seems that this issue is
  due to a problem in either Office IME or in the OS.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels