Troubleshooting
Problem
User launches Controller-on-Cloud website. User authenticates, and then clicks on the 'Controller' icon.
After a few seconds, a "Windows sign-in" message appears. User tries to click on the OK button, but this does not work.
- User cannot acknowledge the message, so the Controller client does not launch.
Problem appears intermittent. Sometimes the OK button responds/works.
Symptom
Windows sign-in
Controller on Cloud Privacy Notice
This offering adheres to IBM's global privacy policy (...
[OK]
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"Controller","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
swg22000901