Troubleshooting
Problem
Configuring a connection against IBM Planning Analytics might fail with XTR-ERR-0007 Failed to retrieve the resource /api/v1/Configuration from host or Planning Analytics cube can´t be opened in Authoring or Dashboarding.
Symptom
Types of failures that can occur:
XTR-ERR-0007 Failed to retrieve the resource /api/v1/Configuration from host <host>
Planning Analytics cube can´t be opened in Authoring or Dashboarding
XQE-PVD-0003 An error occurred while loading provider instance "NGTM1":
XTM-JAP-0001 An attempt to initialize the TM1 API failed. The TM1 error code is: CannotInitializeAPI. The TM1 error message is: "Could not load tm1api.dll due to: .".
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Document Information
Modified date:
13 January 2026
UID
swg22000885