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Security Bulletin: Vulnerability in the OpenSSL library affects IBM Tealeaf Customer Experience PCA (CVE-2017-3730).

Security Bulletin


A Vulnerability in the OpenSSL library used by the IBM Tealeaf Customer Experience PCA could permit a denial of service attack.

Vulnerability Details

CVEID: CVE-2017-3730
 OpenSSL is vulnerable to a denial of service, caused by a NULL pointer dereference. By sending specially crafted parameters for a DHE or ECDHE key exchange, a remote attacker could exploit this vulnerability to cause the application to crash.
CVSS Base Score: 5.3
CVSS Temporal Score: See for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L)

Affected Products and Versions

IBM Tealeaf Customer Experience v8.7-v9.0.2



Remediation/First Fix
IBM Tealeaf Customer Experience
IBM Tealeaf Customer Experience
IBM Tealeaf Customer Experience
IBM Tealeaf Customer Experience
IBM Tealeaf Customer Experience
9.0.0, 9.0.0A
You can contact the Technical Support team for guidance.
IBM Tealeaf Customer Experience
IBM Tealeaf Customer Experience
For v9.0.0, 9.0.0A, and versions before v8.7, IBM recommends upgrading to a later supported version of the product.

Workarounds and Mitigations

You can contact the Technical Support team for further guidance.

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Change History

11 May 2017: Original version published

*The CVSS Environment Score is customer environment specific and will ultimately impact the Overall CVSS Score. Customers can evaluate the impact of this vulnerability in their environments by accessing the links in the Reference section of this Security Bulletin.


According to the Forum of Incident Response and Security Teams (FIRST), the Common Vulnerability Scoring System (CVSS) is an "industry open standard designed to convey vulnerability severity and help to determine urgency and priority of response." IBM PROVIDES THE CVSS SCORES ""AS IS"" WITHOUT WARRANTY OF ANY KIND, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CUSTOMERS ARE RESPONSIBLE FOR ASSESSING THE IMPACT OF ANY ACTUAL OR POTENTIAL SECURITY VULNERABILITY.

Internal Use Only

Security Bulletin review history - 90234
Submitted for review by SWATHI PRABHU ( at 13:16:26 on 03/29/2017. Security Bulletin Reviewer review completed with comments ''Review complete - Security bulletin for PR# 90234'' by Anthony J. Gackle ( at 14:32:17 EST on 03/29/2017. PSIRT Operations review completed with comments ''make sure to complete the Change history section to indicate the initial version published'' by Shryl A. Tidmore ( at 00:37:42 EST on 03/30/2017. Reviewing Attorney review completed with comments ''Review complete'' by VANESSA A. WITT ( at 16:44:09 EST on 03/30/2017. Security Bulletin Reviews Complete by deadmin (deadmin) at 16:44:11 EST on 03/30/2017

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Document Information

Modified date:
16 June 2018