Troubleshooting
Problem
Some CAFE users are intermittently experiencing the disappearance of some opened Excel files from the taskbar. They are able to see these workbooks by using Alt-Tab key combination.
Cause
Real-Time scan from the Trend Micro's OfficeScan is causing the problem
Resolving The Problem
Disable Real-time scanning or log a ticket at Trend Micro's Support
[{"Product":{"code":"SSHM9K","label":"Cognos Analysis for Microsoft Excel"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Analysis for Excel","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2","Edition":"All Editions","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
15 June 2018
UID
swg22000481