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DOORS Web Access installer fails to start

Troubleshooting


Problem

Starting IBM Rational DOORS Web Access(DWA) installer from Command Prompt fails with "LaunchAnywhere Error: Windows error 2 occurred while loading the Java VM".

Symptom

If you double-click IBM_Rational_DOORS_Web_Access.exe, the install does not do anything without showing any errors.

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.6.1.1;9.6.1.2;9.6.1.3;9.6.1.4;9.6.1.5;9.6.1.6;9.6.1.7","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
01 May 2020

UID

swg21999086