Troubleshooting
Problem
When trying to execute a report either in Cognos or through one of the legacy studios the following error may occur. This typically does not happen for users which are part of the System Administrator role though.
Symptom
QE-DEF-0288 Unable to find the database <database name> in the content store.
Trace back:
WPBIBusMethod.cpp(174): WPDataRetrievalException: CCL_CAUGHT: WPBIBusMethod::run
WPReportExecutionMethod.cpp(173): WPDataRetrievalException: CCL_RETHROW: WPReportExecutionMethod::checkRequestForExceptions
WPExecuteRequestThread.cpp(145): WPDataRetrievalException: WPExecuteRequestThread::checkException
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg21998237