Troubleshooting
Problem
Reports configured to be distributed through email are being generated successfully, but are not received by the recipients.
Symptom
You may see in /var/log/qradar.log messages similar to:
Jan 5 06:06:31 ::ffff:10.x.x.x [report_runner] [main] com.q1labs.frameworks.exceptions.FrameworksException: Unable to send email to: [example_supervisor@example.com], the attachment size is too large. You can update the Max Email Attachment Size (KB) in the System Settings.
[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Reports","Platform":[{"code":"PF016","label":"Linux"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21997483