Troubleshooting
Problem
User launches Controller client. User selects database (e.g. 'ControllerLIVE') from list in selection screen. User clicks OK. However, almost immediately afterwards, the Controller client disappears.
Symptom
The exact symptoms will vary slightly, depending on the scenario. Typically the Controller client will launch OK, and the user is presented with the database choice menu:
After choosing the database, this screen disappears, but nothing seems to happen afterwards.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
15 June 2026
UID
swg21996443