Troubleshooting
Problem
Users intermittently receive errors when performing tasks inside Excel.
Symptom
The exact error details will vary slightly between situations/environments. Below are two real-life customer examples:
Example #1
- Microsoft Excel has stopped working
In addition, the following words were seen:
- APPCRASH
- StackHash_84ec
- ntdll.dll
Example #2
Microsoft Excel has stopped working
Windows can check online for a solution...
Problem signature
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 15.0.4787.1002
Application Timestamp: 567a2cb1
Fault Module Name: StackHash_0f7d
Fault Module Version: 6.3.9600.18185
Fault Module Timestamp: 5683eff4
Exception Code: c0000374
Exception Offset: PCH 7F FROM ntdll+0x0003C9Ec
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21995967