Fixes are available
Rational ClearQuest Fix Pack 09 (7.1.2.9) for 7.1.2
Rational ClearCase Fix Pack 09 (7.1.2.9) for 7.1.2
Rational ClearQuest Fix Pack 05 (8.0.0.5) for 8.0
Rational ClearCase Fix Pack 05 (8.0.0.5) for 8.0
Rational ClearCase Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearCase Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearCase Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearCase Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearCase Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearCase Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearCase Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearCase Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearCase Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearCase Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearCase Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearCase Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearCase Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearCase Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearCase Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearCase Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0
Rational ClearCase Fix Pack 21 (8.0.0.21) for 8.0
APAR status
Closed as program error.
Error description
Error executing 'C:\Tmp\microsoft.vc80.x32.iu_999.999.999.759625182\installVS8Ru ntime.bat' operation (status=1). See agent output log for more information: The error message in the log: ...\logs\native\*.log it says: The system cannot find the path specified. Cause: Pre-existing earlier, same, or more recent versions of these 3rd party dependencies already exist on the host.
Local fix
Problem summary
ClearCase and ClearQuest removed the original MSI packages used to install 3rdParty components, upon cleanning up the Windows MSI cache, the packages had problems to perform Installation Manager Operations.
Problem conclusion
A fix is available in ClearCase / ClearQuest 7.1.2.9 and 8.0.0.5. Updated the ClearCase / ClearQuest to keep a copy of the original MSI packages inside the Install directory in case the machine's MSI cache is cleared, in this situation the MSI system will have the original MSI path and prevent problems on the Installation Manager Operations.
Temporary fix
Comments
APAR Information
APAR number
PM59537
Reported component name
CLEARQUEST WIN
Reported component ID
5724G3600
Reported release
712
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-03-01
Closed date
2013-02-08
Last modified date
2013-02-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST WIN
Fixed component ID
5724G3600
Applicable component levels
R712 PSN
UP
Document Information
Modified date:
08 February 2013