IBM Support

Launchpad does not launch on Red Hat Linux and Firefox 43+

Troubleshooting


Problem

Maximo 7.6 and Control Desk 7.6: Launchpad does not launch on Red Hat Linux 6.x 7.x with Mozilla Firefox 43.0.0 and newer

Cause

Mozilla Firefox version compatibility with Launchpad

Environment

Red Hat Linux 6.x or 7.x, Mozilla Firefox 43.0.0 and later

Diagnosing The Problem

When executing launchpad.sh from a Terminal Window, the following will appear in the window:




Normally Launchpad will start after thus, but it does not.

Resolving The Problem

The instructions assume you are using a graphical user interface (Gnome, Linux VNC).

Install the product directly with IBM Installation Manager. If Installation Manager is not yet installed, install it first. If it is installed, go down to Add Product Repositories.



Install IBM Installation Manager

From the location that you extracted the Maximo or Control Desk installation packages, for example /root/instl/Install/IM/installer.linux.x64 (select the installation location according to your platform). Open a terminal window and execute install:



When IM restarts after installation, go to File > Preferences. In the Repositories section click on “Add Repository...”

Add Product Repositories

Navigate to the package you want to install, for example /instl/Install/ConfigToolRepository and select repository.config. Do this for each of the packages that need to be installed until all have been added.



Click OK. Now you can click on the Install or Update button in Installation Manager and you will see a list of products to be installed.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.6","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21986951