IBM Support

When installing Guardium Windows STAP I get "ISNetApiRT.dll is not loaded or there was an error loading the dll"

Troubleshooting


Problem

When installing Guardium Windows STAP via the InstallShield - the error is returned.

Symptom

The following error is returned from the InstallShield when installing Guardium STAP on Windows.

ISNetApiRT.dll is not loaded or there was an error loading the dll. This dll needs to be loaded for this operation. Verify that the dll is in the SUPPORTDIR directory

[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.0;10.0.1;10.1;8.2;9.0;9.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
16 June 2018

UID

swg21985785