IBM Support

IBM Security Guardium: Management Tab Missing on CM when upgrading to p100

Troubleshooting


Problem

You have attempted to upgrade the Central Manager v10 with patch 100. Note that this patch is for version 10.1.

Symptom

After the patch install, the Central Manager is functioning but the Management Tab is missing. The patch install log shows:

2016-06-09 13:45:16, .run_install.sh, error, Earlier installation error detected, aborting
2016-06-09 13:45:16, .run_install.sh, fatal, ERROR: Execute Post Install Actions. Version: '10.0' Patch: '100'
----------------------------------------------------------------------
2016-06-09 13:45:16, .run_install.sh, warning, STEP: Attempt to revert Version: '10.0' Patch: '100'
2016-06-09 13:45:16, .run_install.sh, info, Attempt to revert starts
2016-06-09 13:45:16, .run_install.sh, warning, STEP: Check done file existence:
'/var/tmp/tmp.vt25ABu5w4/SqlGuard-10.0p100_GPU_May_2016_V10.1/update_files/done.txt'. Version: '10.0' Patch: '100'
2016-06-09 13:45:16, .run_install.sh, fatal, ERROR: Check save tar file existence:
'/var/tmp/tmp.vt25ABu5w4/SqlGuard-10.0p100_GPU_May_2016_V10.1/update_files/patchsaved.tar'. Version: '10.0' Patch: '100'
----------------------------------------------------------------------

warning, STEP: Attempt to revert failed: No saved tar file exist Version: '10.0' Patch: '100'
2016-06-09 13:45:16, .run_install.sh, info, Attempt to revert failed: No saved tar file exist
2016-06-09 13:45:16, .run_install.sh, info, current line is
/var/tmp/tmp.vt25ABu5w4/SqlGuard-10.0p100_GPU_May_2016_V10.1/update_files/pre_actions.sh
2016-06-09 13:45:16, .run_install.sh, info, Handle revert
/var/tmp/tmp.vt25ABu5w4/SqlGuard-10.0p100_GPU_May_2016_V10.1/update_files/pre_actions.sh
2016-06-09 13:45:16, .run_install.sh, info, target base pre_actions.sh

ERROR 1062 (23000) at line 800: Duplicate entry 'Export:Group Members' for key 'QUERY_NAME'
Failed running mysql_gpu_meta_data.sql

[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Guardium Central Manager and Aggregator","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.0;10.0.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
16 June 2018

UID

swg21985433

Page Feedback