When you are upgrading from IBM Business Process Manager (BPM) V8.5.5 to IBM BPM V8.5 Refresh Pack 7 (V8.5.7), the update fails with an "install" phase error about Teamworks.ear.
The upgrade process fails with the following error:
Error during "install" phase:
Deleting files from C:\IBM\BPM855 exp
Error unzipping C:\ProgramData\IBM\Installation Manager\adapters\native\IBM WebSphere Application Server V8.5\com.ibm.websphere.appserver.installcontext\backupDirs\200\0.zip: Can not delete file "C:\IBM\BPM855 exp\BPM\Lombardi\process-server\applications\Teamworks.ear".
Can not delete file "C:\IBM\BPM855 exp\BPM\Lombardi\process-server\applications\Teamworks.ear".
[{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.5.7;8.5.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.5.7;8.5.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSFTBX","label":"IBM Business Process Manager Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"8.5.7;8.5.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.