Troubleshooting
Problem
Firmware updates for QRadar hardware appliances on Lenovo System x® and ThinkSystem™ hardware fails if LAN Over USB (also called Ethernet Over USB) is disabled.
Symptom
The failure typically occurs after the UpdateXpress ISO boots to the firmware update UI when the tool is attempting to compare the updates available in the ISO to the firmware installed in the QRadar hardware appliance. See the following example error message:
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtcAAA","label":"Hardware"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.3.0;7.3.1;7.3.2;7.3.3;7.4.0;7.5.0"}]
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Document Information
Modified date:
10 March 2023
UID
swg21982944