IBM Support

When running an IBM Enterprise Records task a 'failed to authenticate user" error appears

Troubleshooting


Problem

This error appears when running a task in IBM Enterprise Records Task feature. "RuntimeException: org.apache.wink.client.ClientAuthenticationException: The service failed to authenticate user: "

[{"Product":{"code":"SSNVVQ","label":"IBM Enterprise Records"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.0.3;5.2.0.2;5.2.0.1;5.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
17 June 2018

UID

swg21982011