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Error in lower right graphic section viewing floor/space graphic

Troubleshooting


Problem

When a client attempts to view the graphics for which a CAD drawing has been applied to a given record, the client sees an error in the lower right side of the screen (Error 2, for example) and clicking on it shows the MID number that references an entry in the server.log file.

Symptom

Error appears on the screen and the following error appears in the log:

2016-03-19 02:02:36,710 WARN [com.tririga.platform.graphics.vector.drawing.XRefResolver](Default Executor-thread-4) Problem resolving XRef "DrawingFileName" for drawing: Drawing ID=5291 ContentID=319130 Path='DirectoryPath' Updated=2016-03-19 02:02:36.0 PV=174792. Error: com.tririga.platform.persistence.PersistenceException: Error executing sql: Sql[SQL=select * from DRAWING_DATA where DWG_ID=4142 and DWG_OBJ_TYPE=2,DB transaction ID=(None)][MID-1222218782]

[{"Product":{"code":"SSHEB3","label":"IBM TRIRIGA Application Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"IBM TRIRIGA Application Platform Runtime Engine","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"Edition Independent","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
17 June 2018

UID

swg21980766

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