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Message CDEWG3401 when logging on to IBM Content Navigator



When you log on to IBM Content Navigator to work on an alert, you might receive the following error: CDEWG3401: "The following view definition cannot be found The view definition that is required to display a widget on this page does not exist. Contact your system administrator to ensure that the solution is deployed correctly and that the correct view is configured for the Properties widget on this page." You might also see similar messages about viewing other view definitions when you attempt to close the error dialog.

Resolving The Problem

Error CDEWG3401 occurs when multiple users access the same IBM Case Manager from IBM Content Navigator using the same browser session, and the security integration option is enabled in the WebSphere Application Server session management facility on the IBM Case Manager server.

To resolve this problem:

  1. Exit the browser completely for each user logon.
  2. Change session security. To do so:

[{"Product":{"code":"SSXJFX","label":"IBM Counter Fraud Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF016","label":"Linux"}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
28 January 2022