Troubleshooting
Problem
The administrator received firmware update from Dell and after updating firmware QRadar would no longer start as expected.
Symptom
When this error occurs, the logs in /var/log/qradar.error display the following error:
Oct 23 11:00:09 QRADAR4 hostcontext[19681]: Caused by: org.xml.sax. SAXParseException: The value of attribute "hardwareSerial" associated with an element type "HostCapabilities" must not contain the '<' character.
When this issue occurs, the /opt/qradar/conf/capabilities/hostcapabilities.xml file displays: hardwareSerial="<BAD INDEX>"
[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Hardware","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21969431