Troubleshooting
Problem
User launches Controller. User tries to start any JAVA-based functionality (e.g. "Group - Command Center" or "Company - Command Center" or "Maintain - Jobs - Define"). An error appears. There may also be an error recorded inside the 'ccr_integration.log' file (which is located inside the end user's Windows profile).
Symptom
Screen:
Internal error:
Error Details
java.lang.IllegalStateException: Platform already running
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter.run(IntegrationServiceAdapter.java:188)
at java.lang.Thread.run(Thread.java:736)
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21968656