IBM Support

Control Center can not launch Cognos Report.

Troubleshooting


Problem

Can not launch Cognos Reporting from Control Center.

Symptom

Errors in the Cognos cogserver.log and pogo.log
Cognos cogserver.log
com.cognos.pogo.reportservice.ProcessManager Failure <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>Process BIBusTKServerMain failed to start properly.</messageString></message></messages> External Report Server process BIBusTKServerMain cannot be startedProcess BIBusTKServerMain failed to start properly.java.io.IOException: Process BIBusTKServerMain failed to start properly.

Cognos pogo log.
External Report Server process BIBusTKServerMain cannot be started java.io.IOException: Process BIBusTKServerMain failed to start properly.

[{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"6.0.0.1;6.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
17 December 2019

UID

swg21968159

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