Troubleshooting
Problem
Users might find that they experience a "no server" error and are unable to connect to the SiteProtector Console when SiteProtector is installed behind a NATed IP address.
Symptom
The following error is displayed when attempting to start and log in to the SiteProtector Console:
This is despite the fact that the SiteProtector Application Server Service is running and properly listening on ports 3998 and 3999.
There is no server at the machine address / port entered.This is despite the fact that the SiteProtector Application Server Service is running and properly listening on ports 3998 and 3999.
[{"Product":{"code":"SSETBF","label":"IBM Security SiteProtector System"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Console","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.0;3.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
21 January 2021
UID
swg21968104