MAPI_E_NETWORK_ERROR when IBM Content Collector connects to Microsoft Exchange server.

Resolving The Problem

ICC automatically creates an Outlook profile before it connects to the Exchange server. Sometimes, the issue can be resolved by manually creating such profile. If the email connector finds there is an existing profile, it will use that profile and will not create a new one.

Profile Name

First, you need to identify the profile name that ICC is using. By default, the ICC profile name uses the following convention:

AFU_<ExchangeServerHostName>

To verify the Exchange server host name, go to ICC Configuration Manager > Connectors > Email > Connection tab.
• If you are using Manual configuration, the host name configured here will be used in the profile name.
• If you are using Automatic configuration, then you may need to enable email connector Trace level log to look for the information.
1. In ICC Configuration Manager, Connectors > Email > General tab. Set Log level to "Trace".
2. Restart ICC task route service to take effect.
3. In the email connector log (e.g. afu_mailconnector_trace_(MAPI)0.log), search for "profile name".
   For example, the following line shows that the profile name used by ICC is AFU_exchange.ibm.com:
1.
2016-03-31T22:08:08.478Z FINEST [161] [C-TRC] created CsxMAPIProfile instance with profile name : 'AFU_EXCHANGE.IBM.COM' [CsxMAPIProfile.cpp:107] [JniInterface logTrace] [pool-2-thread-1 1]

Once you identified the profile name used by ICC, you can manually create such profile.
1. Log on to Windows on the ICC server using the same user account that you start the ICC Email Connector service.
2. Go to Control Panel > Mail (32-bit) > Show Profiles.
3. Click Add.... and enter the profile name using the above convention.
4. Select Manual setup or additional server types. Click Next.
5. Select Microsoft Exchange Server or compatible service. Click Next.
6. Enter the Exchange server name in Server and the username in User Name. Click Check.
   If the user is found, the value of the User Name will have an underline. The value may also be changed automatically to another format recognized by the system.
7. Do not select Use Cached Exchange Mode.
8. Click Next.
9. Click Finish and save any changes.

Restart ICC task route service and the email connector will use the existing profile to connect to Exchange.

If the issue cannot be resolved by the above steps, contact IBM support for further assistance.