IBM Support

Cognos connection error after applying Maintenance

Troubleshooting


Problem

When starting the Cognos Business Intelligent System, under the control of IBM Sterling Control Center, fails to start, error

Symptom

Pogo log:
problem starting handler buxServiceHandler java.lang.RuntimeException: Unable to create lock manager.


From the Cognos log:
DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message> <messageString> Unable to create lock manager.</messageString></message></messages> problem starting handler buxServiceHandlerUnable to create lock manager.java.lang.RuntimeException: Unable to create lock manager.

From the cognos report server log:
CM-CAM-4005 Unable to authenticate.

From the Control Center log:
ERROR BUSR98 - CCTR035E Failed to connect to server. Check for invalid userid/password,
improper authority for userid, unsupported level of server or no license
slot available to monitor the server. BUSR98(1) - Error: Logon failed!

[{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"6.0.0.1;6.0;5.4.2.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
17 December 2019

UID

swg21967807

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