Cryptokey failures have been known to manifest themselves in a number of ways e.g.
1. CAM-AAA-0064 The function 'CAM_UnprotectData' failed.
2. "Unexpected: missing HRESULT parameter".
3. Contributor Administration Console (CAC) 'Hangs' at Verifying Scheduler Credentials stage when opening.
4. CM-SYS-5095 Content Manager could not determine whether this request was signed because it could not use the Cognos Access Manager security subsystem.
CAM-CRP-1343 Failed to process the trusted request. Unable to find an appropriate common symmetric key to decrypt the data.
and some clients have got into the habit of recreating the cryptokeys without trying to investigate the root cause of the cryptokey failure.
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.