IBM Support

QRadar: Deploy fails on all of the managed hosts after backup is restored

Troubleshooting


Problem

The administrator migrated the QRadar Console to a new appliance and after restoring the configuration backup a Deploy Changes fails to complete on all of the managed hosts.

Symptom

The error in /var/log/qradar.error on the MHs would show the following error:

[ecs-ec] javax.net.ssl.SSLHandshareException: java.security.cert.CertificateException: Server certificate not recognized

[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Admin Console","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21966737