Troubleshooting
Problem
Users are seeing significant delays in receiving email notifications for changes to work items in IBM Rational Team Concert (RTC) when using Microsoft Exchange as their SMTP server.
Symptom
Email notification is delayed several hours or more. No delay is evident in the email header, nor in sending a test email from Jazz Team Server (JTS).
[{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Work Items","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0.5;4.0.6;4.0.7;5.0;5.0.1;5.0.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21903765