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TSRM Gateway fails to connect to Maximo error UNAUTHENTICATED

Troubleshooting


Problem

The TSRM Gateway fails to connect to Maximo with an UNAUTHENTICATED error

Symptom

2015-03-17T11:01:35: Error: E-GJA-000-000: [ngjava]: TSRMRdrWtr: Failed to carry out TSRM operation for row Server Serial Num: 23055 Server Name: MAXIMO MxConnHttpException:HttpClient.responseCodeNotOk
Error 500: &#59; nested exception is:
com.ibm.websphere.csi.CSIAccessException: SECJ0053E: Authorization failed for /UNAUTHENTICATED while invoking (Bean)MAXIMO#mboejb.jar#mosservice secureProcessMOS:byte[],java.lang.String:3 Subject:
Principal: /UNAUTHENTICATED
Public Credential: com.ibm.ws.security.auth.WSCredentialImpl@30bc30bc is not granted any of the required roles: maximouser

2015-03-17T11:01:35: Error: E-GJA-000-000: [ngjava]: TSRMRdrWtr: Error code for operation is 2

[{"Product":{"code":"SSLMDU","label":"Tivoli Netcool\/OMNIbus Gateways"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"5.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

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Document Information

Modified date:
09 May 2025

UID

swg21903260

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