Troubleshooting
Problem
A silent installation of the Windows NT agent aborts due to locked files.
Symptom
The Customer's AbortIBMTivoliMonitoring yyyymmdd hhmm.log (for example AbortIBMTivoliMonitoring20150409 1014.log) shows the following messages & errors.
4-9-2015 10:15:22 CheckLockedFiles - Search directory C:\IBM\ITM for locked files.
4-9-2015 10:15:22 CheckLockedFiles - File C:\IBM\ITM\InstSpbs\WINDOWS\ISSetup.dll is locked.
4-9-2015 10:15:22 File C:\IBM\ITM\InstSpbs\WINDOWS\ISSetup.dll could not be renamed, errors may occur.
4-9-2015 10:15:22 CheckLockedFiles - File C:\IBM\ITM\InstSpbs\WINDOWS\setup.exe is locked.
4-9-2015 10:15:22 File C:\IBM\ITM\InstSpbs\WINDOWS\setup.exe could not be renamed, errors may occur.
4-9-2015 10:15:22 CheckLockedFiles - Directory C:\IBM\ITM has locked files.
4-9-2015 10:15:22 CheckedLockedFiles - silent install processing
4-9-2015 10:15:22 CheckedLockedFiles - Check[C:\IBM\ITM\InstSpbs\silent_winos622_64bit_prod.txt] for Locked Files=continue
4-9-2015 10:15:22 CheckLockedFiles - Locked files not present.
4-9-2015 10:15:22 CheckLockedFiles - Directory C:\IBM\ITM - return TRUE
4-9-2015 10:15:22 Directory C:\IBM\ITM has locked files.
4-9-2015 10:15:22 Correct and launch setup again.
4-9-2015 10:15:22 Directory C:\IBM\ITM has locked files, unable to continue.
4-9-2015 10:15:22 SEVERE: ERROR - Install aborted.
[{"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions;6.3.0;6.2.3;6.2.2","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]
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Document Information
Modified date:
10 July 2024
UID
swg21882989