IBM Support

End of Support information for IBM, Enterprise Content Management (ECM) products

News


Abstract

To ensure support entitlement for all of your IBM ECM software products continues uninterrupted,
we are providing a letter to our clients to aid in your proactive support planning efforts.

Content

Dear IBM Valued Customer (including Site Technical Contacts and Administrators):

To ensure support entitlement for all of your IBM ECM software products continues uninterrupted,
please read through this note carefully.

We are providing this message to aid in your proactive support planning efforts.


Our records indicate you have opened a PMR (Problem Management Report) for one, or more of the defined products and releases shown in the table below. These are ECM software products and corresponding releases that have either surpassed End of Support (EOS), or are scheduled to do so at some point during 2015.

Please be aware, once the defined EOS date for a particular product release has surpassed, without a Service Extension agreement in place for that release, future PMR's will not be supported. Service Extensions are in addition to the annual Software Subscription & Support fees, once a product surpasses the defined EOS date. Our preferred recommendation, to avoid EOS consequences, is to upgrade the EOS software to a fully supported version, taking advantage of any enhancements which are inherent with newer versions, and avoiding a Service Extension fee. Support for all current product releases and access to current code releases, are always included in your Subscription & Support contract. For a quick overview of IBM’s Product Lifecycle information, check out this short video.

Should you wish to the start the Service Extension process, please contact your IBM Sales Account team. If you need assistance in locating your IBM Sales Account team, our Client Care team can help. If you are interested in exploring an upgrade for your EOS product, please contact IBM ECM Services.

In the event you have product and release technical questions regarding this notification, please open a PMR with IBM support. You may open a PMR electronically via IBM’s Service Request application, or by phone utilizing IBM’s Directory of Worldwide contacts website for a local support center near you. In the event you experience difficulty opening a PMR understanding the product has already surpassed the EOS date, please provide the following information, sending a message to Client Care.

Company Name:
IBM Customer Number (ICN):
Product Name:
Product release:
Platform (operating System):


IBM ECM Product name
EOS Date
IBM ECM Product name
EOS Date
Atlas eDiscovery Process Management 4.5.x 
Dec 31, 2015
FileNet Content Manager 4.5.x
April 30, 2014
Atlas eDiscovery Process Management 5.0.1
Dec 31, 2015
FileNet Content Manager 5.0.0
April 30, 2016
Case Manager 5.0.x
April 30, 2016
FileNet Content Manager 5.1.0
April 30, 2017
Case Manager 5.1.x
April 30, 2017
FileNet Content Services 5.5.x
Sept 30, 2014
CommonStore for Exchange Server 8.4.x
April 30, 2014
FileNet eProcess 5.2.x
Sept 30, 2014
CommonStore for Lotus Domino 8.4.x
April 30, 2014
FileNet Image Manager Active Edition 4.0.0
April 30, 2014
Content Classification / Classification Module 8.6.0
April 30, 2016
FileNet Image Manager Active Edition 4.5.x
April 30, 2014
Content Collector 2.1.x
April 30, 2015
FileNet Image Manager Active Edition 5.0
Sept 30, 2016
Content Collector 2.2.x
April 30, 2016
FileNet Image Manager Active Edition 5.1
April 30, 2017
Content Collector for SAP 2.2
April 30, 2016
FileNet Integrated Document Management 4.0.0
Sept 30, 2014
Content Manager Enterprise Edition 8.4.x
April 30, 2016
FileNet Integrated Document Management 4.1.0
Sept 30, 2014
Content Manager for z/OS 8.4.x
Sept 30, 2016
FileNet Records Manager 4.5.x
Sept 30, 2015
Content Manager OnDemand for i5/OS 6.1.0
Sept 30, 2015
FileNet Rendition Engine 4.5.x
April 30, 2014
Content Manager OnDemand for Multiplatforms 8.5
April 30, 2016
FileNet Rendition Engine 5.0.0
Sept 30, 2016
Content Manager OnDemand for z/OS 8.5.0
April 30, 2016
FileNet Rendition Engine 5.1.0
Sept 30, 2016
Daeja ViewONE Professional 4.0.x - Non-bluewash FCT
June 30, 2015
FileNet System Monitor 4.0.0
April 30, 2014
Daeja ViewONE Standard 4.0.x - Non-bluewash FCT
June 30, 2015
FileNet System Monitor 4.5.0
Sept 30, 2015
Datacap Taskmaster Capture 8.0.x
April 30, 2016
Global Retention Policy and Schedule Management 4.5.x
Dec 31, 2015
Disposal and Governance Management for IT 4.5.x
Dec 31, 2015
Global Retention Policy and Schedule Management 5.0.1
Dec 31, 2015
Disposal and Governance Management for IT 5.0.1
Dec 31, 2015
InfoSphere eDiscovery Analyzer 2.1.x
April 30, 2015
eDiscovery Analyzer 2.1.x
April 30, 2015
InfoSphere eDiscovery Manager 2.1.x
April 30, 2015
eDiscovery Manager 2.1.x
April 30, 2015
InfoSphere Enterprise Records 4.5.1
Sept 30, 2015
Enterprise Records 5.1.x
April 30, 2017
Intelligent Investigation Manager 2.1.0
April 30, 2016
FileNet Business Process Framework 4.1
April 30, 2017
Production Imaging Edition 5.0
April 30, 2016
FileNet Business Process Manager 4.5.x
April 30, 2014
Records Manager 8.4
April 30, 2016
FileNet Business Process Manager 5.1 
April 30, 2017
Solution for Compliance in a Regulated Environment (SCORE) 6.1.0
Sept 30, 2016
FileNet Business Process Manager 5.0
April 30, 2016
Solution for Compliance in a Regulated Environment (SCORE) 6.1.1
Sept 30, 2016
FileNet Compliance Framework 4.5.x
April 30, 2015



Additional ECM product information:
IBM’s Software Support Lifecycle website
· Provides detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products
· For a quick overview of IBM’s Product Lifecycle information, check out this short video.

ECM Knowledge Collection: our IBM Support Newsletters for Enterprise Content Management (ECM) products
· http://www-01.ibm.com/support/docview.wss?uid=swg27041952
· IBM ECM Clients who open PMR’s are automatically added to the ECM newsletter mailing list

Key client support Blogs:
· ECM End Of Service (EOS) Products
· Sign Up for My Notifications and Lifecycle Subscriptions
· Social Media Channels for Enterprise Content Management
· Get Connected to Enterprise Content Management (ECM) Support through Social Media


Thank you for your attention to this important message. We appreciate the opportunity to continue providing world-class support to you, for your IBM ECM products.

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Document Information

Modified date:
14 July 2021

UID

swg21882757