Troubleshooting
Problem
ITIC fusion log shows error "Calling method login on proxy for service ApiServerServiceInterface failed permanently"
Symptom
Full error message from fusion.log:
Error Message: Database connection failed
com.ibm.cdb.platform.remoting.UnavailableServiceException: Calling method login on proxy for service ApiServerServiceInterface failed permanently
Error occurred during: Connecting to data source
Error occurred in: CMDBConnection.testConnection()
Operation failed on: Data Schema: null, Host: 1.2.3.4, Port: 9433, Trusted Store Location: null, Use SSL: false, Version: 0, User: <user>, Password: <hidden>
Error resolution action: Stopped processing
Error trace:
23 Mar 2015 13:26:29:157 [ERROR]
--------------------------------
com.ibm.cdb.platform.remoting.UnavailableServiceException: Calling method login on proxy for service ApiServerServiceInterface failed permanently
com.mro.fusion.util.FusionException: com.ibm.cdb.platform.remoting.UnavailableServiceException: Calling method login on proxy for service ApiServerServiceInterface failed permanently
at com.collation.proxy.api.client.ApiSessionImpl.init(ApiSessionImpl.java:157)
Error Message: Database connection failed
com.ibm.cdb.platform.remoting.UnavailableServiceException: Calling method login on proxy for service ApiServerServiceInterface failed permanently
Error occurred during: Connecting to data source
Error occurred in: CMDBConnection.testConnection()
Operation failed on: Data Schema: null, Host: 1.2.3.4, Port: 9433, Trusted Store Location: null, Use SSL: false, Version: 0, User: <user>, Password: <hidden>
Error resolution action: Stopped processing
Error trace:
23 Mar 2015 13:26:29:157 [ERROR]
--------------------------------
com.ibm.cdb.platform.remoting.UnavailableServiceException: Calling method login on proxy for service ApiServerServiceInterface failed permanently
com.mro.fusion.util.FusionException: com.ibm.cdb.platform.remoting.UnavailableServiceException: Calling method login on proxy for service ApiServerServiceInterface failed permanently
at com.collation.proxy.api.client.ApiSessionImpl.init(ApiSessionImpl.java:157)
[{"Product":{"code":"SSPLFC","label":"Tivoli Application Dependency Discovery Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.2.2;7.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
12 June 2026
UID
swg21882599