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Some user(s) receive "...java.lang.OutOfMemoryError: Java heap space..." error when launching Command Center

Troubleshooting


Problem

User tries to launch 'Command Center'. User receives error message. The problem does not affect all users. Some users can successfully open the menu item OK.

Symptom

Details:
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:68)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:529)
at com.ibm.cognos.ccr.core.ui.databinding.widgets.AbstractControllableComposite.createController(AbstractControllableComposite.java:71)
at com.ibm.cognos.ccr.core.ui.databinding.widgets.AbstractControllableComposite.getController(AbstractControllableComposite.java:62)
at com.ibm.cognos.ccr.core.ui.view.AbstractViewPart.initializeController(AbstractViewPart.java:549)
at

<....>

<.....>

org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:168)
at java.lang.Thread.run(Thread.java:781)
Caused by: java.lang.OutOfMemoryError: Java heap space
at java.io.ObjectInputStream$HandleTable.grow(ObjectInputStream.java:3521)
at java.io.ObjectInputStream$HandleTable.assign(ObjectInputStream.java:3327)
at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1845)
at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1406)
at java.io.ObjectInputStream.readObject(ObjectInputStream.java:409)
at java.util.ArrayList.readObject(ArrayList.java:733)
<.....>

<.....>

at com.ibm.cognos.ccr.common.DefaultModelContext.getModel(DefaultModelContext.java:257)
at com.ibm.cognos.ccr.common.util.CurrentContext.getModel(CurrentContext.java:252)
at com.ibm.cognos.ccr.integration.internal.c4.ui.ControlBoardDialogController.isUserEntitledToGroups(ControlBoardDialogController.java:81)
at com.ibm.cognos.ccr.integration.internal.c4.ui.ControlBoardDialogController.<init>(ControlBoardDialogController.java:70)
... 62 more

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21882560

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