IBM Support

TRIRIGA Outage-Cannot Login

Troubleshooting


Problem

Cannot log into TRIRIGA. Error is: An error occurred. Contact your system administrator

Symptom

Cannot log into Tririga. Error is: An error occurred. Contact your system administrator [MID-761266226]
Server log shows: ORA-28001: the password has expired

Cause

Database Password Expired

Diagnosing The Problem

Server log shows: ORA-28001: the password has expired

Resolving The Problem

Had Oracle DBA Change Password and suggested they review if they want this to be set
to expire.
Then to changed the jdbc connection information in WebSphere to update the password there.

In WebSphere go to Admin Console and navigate to: Resources, JDBC, JDBC Providers, Oracle
JDBC-Driver for IBM-TRIRIGA, Data sources, data, JAAS-J2cauthentication
Change Password, Test Connection, Restart App Server

Related Information

[{"Product":{"code":"SSHEB3","label":"IBM TRIRIGA Application Platform"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"IBM TRIRIGA Application Platform","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}},{"Product":{"code":"SSQNGE","label":"IBM TRIRIGA"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
15 August 2018

UID

swg21701610