Troubleshooting
Problem
A zip file is received to be routed and unzipped by the routing template in Sterling Filegateway(SFG) and it fails to route with: FG_0455 Zip file is unreadable. Cause: java.util.zip.ZipException: invalid entry size. This mainly happens with larger files (larger than 4GB) but it can also happen with smaller zip files if the file format is ZIP64. This could also occur when using the compression service in a business process.
Symptom
File is not routed and the following error is in filegateway.log
[2015-02-12 13:02:13.955] ERROR Arrived File Failed
[2015-02-12 13:02:13.955] ERROR [1423764133955] Zip file is unreadable. Cause: java.util.zip.ZipException: invalid entry size (expected 778774528 but got 5073741824 bytes).
[2015-02-12 13:02:13.955] ERRORDTL [1423764133955]com.sterlingcommerce.fg.exception.FileGatewayRouteException: Zip file is unreadable. Cause: java.util.zip.ZipException: invalid entry size (expected 778774528 but got 5073741824 bytes).
at com.sterlingcommerce.fg.exception.FileGatewayRouteException.newZipUnreadable(FileGatewayRouteException.java:51)
at com.sterlingcommerce.fg.router.RouteIdentifier.extractZipEntry(RouteIdentifier.java:665)
at com.sterlingcommerce.fg.router.RouteIdentifier.crackOpenZip(RouteIdentifier.java:630)
at com.sterlingcommerce.fg.router.RouteIdentifier.getZipTOC(RouteIdentifier.java:601)
at com.sterlingcommerce.fg.router.RouteIdentifier.getMatches(RouteIdentifier.java:512)
at com.sterlingcommerce.fg.router.RouteIdentifier.findRoutePlansForChannel(RouteIdentifier.java:227)
at com.sterlingcommerce.fg.router.RouteIdentifier.findRoutePlans(RouteIdentifier.java:163)
at com.sterlingcommerce.fg.router.ArrivedFile.determineRoutes(ArrivedFile.java:544)
at com.sterlingcommerce.fg.router.ArrivedFile.startRoute(ArrivedFile.java:211)
at com.sterlingcommerce.fg.router.FileGatewayRouter.processRoute(FileGatewayRouter.java:136)
at com.sterlingcommerce.fg.services.FileGatewayRouteService.primitiveProcessData(FileGatewayRouteService.java:76)
at com.sterlingcommerce.fg.services.TransformingRouterService.processData(TransformingRouterService.java:79)
at com.sterlingcommerce.woodstock.workflow.activity.engine.ActivityEngineHelper.invokeService(ActivityEngineHelper.java:1818)
at com.sterlingcommerce.woodstock.workflow.activity.engine.ActivityEngineHelper.nextMainLogic(ActivityEngineHelper.java:631)
at com.sterlingcommerce.woodstock.workflow.activity.engine.ActivityEngineHelper.next(ActivityEngineHelper.java:362)
at com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListener.doWork(WorkFlowQueueListener.java:442)
at com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListener.run(WorkFlowQueueListener.java:236)
at com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListener.onMessage(WorkFlowQueueListener.java:197)
at com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListener.onMessage(WorkFlowQueueListener.java:184)
at com.sterlingcommerce.woodstock.workflow.queue.wfTransporter.run(wfTransporter.java:444)
at com.sterlingcommerce.woodstock.workflow.queue.BasicExecutor$Worker.run(BasicExecutor.java:508)
at java.lang.Thread.run(Thread.java:804)
Caused by: java.util.zip.ZipException: invalid entry size (expected 778774528 but got 5073741824 bytes)
at java.util.zip.ZipInputStream.readEnd(ZipInputStream.java:414)
at java.util.zip.ZipInputStream.read(ZipInputStream.java:206)
at java.io.FilterInputStream.read(FilterInputStream.java:118)
at com.sterlingcommerce.fg.router.RouteIdentifier.extractZipEntry(RouteIdentifier.java:656)
... 20 more
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Document Information
Modified date:
14 November 2019
UID
swg21698692