IBM Support

Out of memory errors while running IBM UrbanCode Deploy

Troubleshooting


Problem

Attempts to run IBM UrbanCode Deploy as a Microsoft Windows service results in "Out of memory" errors.

Resolving The Problem

Increase the amount of memory available to the IBM UrbanCode Deploy service by applying one of the options below:

OPTION 1: Update the registry

Disclaimer

This solution contains information about modifying the system registry. Before making any modifications to the Microsoft Registry Editor, it is strongly recommended that you make a backup of the existing registry. For more information describing how to back up the registry, refer to Microsoft Knowledge Base article 256986

  1. Open the Microsoft Windows registry editor, and adjust the value of the
    HKEY_LOCAL_MACHINE\SOFTWARE\Urbancode\Anthill3\<service_name>\Parameters\Java
    key.

    Note: By default, the service name is ibm-ucd.

  2. Restart the IBM UrbanCode Deploy server after you change the registry key.

OPTION 2: Increase the amount of memory available to the IBM UrbanCode Deploy service

  1. Open the service.cmd file for edit (using a text editor).

    Note:
    The file is located in the <server_installation_directory>\bin\service folder.

  2. Find the JAVA_OPTS line

  3. Add -Xmx2048m to the list of variables.

  4. Stop the IBM UrbanCode Deploy server.

  5. Uninstall the service by typing the following at the command prompt:
    service uninstall <service_name>

  6. Install the service by typing the following at the command prompt:
    service install <service_name>

  7. Start the IBM UrbanCode Deploy server.

[{"Product":{"code":"SS4GSP","label":"IBM UrbanCode Deploy"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.1;6.1.0.1;6.1.0.2;6.1.0.3;6.1.0.4;6.1.1;6.1.1.1;6.1.1.2","Edition":"","Line of Business":{"code":"LOB15","label":"Integration"}}]

Document Information

Modified date:
17 June 2018

UID

swg21698228