Troubleshooting
Problem
Users might find that their GX sensors display the incorrect firmware and XPU versions in the SiteProtector Console.
Symptom
The sensor displays the base installed firmware and XPU versions in SiteProtector instead of the currently installed versions.
Example:
Example:
- The sensor's firmware was originally installed at version 4.3 and its original XPU was 31.010.
- The sensor's current firmware version is 4.6.2 and its current XPU is 36.080.
4.6.2 (XPU 36.080) and will instead display 4.3 (XPU 31.010).
[{"Product":{"code":"SS9SBT","label":"Proventia Network Intrusion Prevention System"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Services","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"4.6.1;4.6.2","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
25 January 2021
UID
swg21697763