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A "not compatible with Netscape Communicator" error appears when using IE 11 with IDMWS 4.0.3

Troubleshooting


Problem

When accessing IBM FileNet IDM Web Services 4.0.3 FP1 through Microsoft Internet Explorer 11, users were seeing the "Netscape Communicator" error message.

Symptom

"Sorry, the IDM Web Services 4.x application is not currently compatible with Netscape Communicator. Contact your System Administrator for assistance."

[{"Product":{"code":"SS5USE","label":"IBM FileNet Web Services"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"WEB Services","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0.3","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
28 April 2025

UID

swg21697646