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Error "The configuration is invalid" while accessing IBM Rational DOORS Web Access root services URL

Troubleshooting


Problem

Attempt to access IBM Rational DOORS Web Access root services URL result in the error "The configuration is invalid".

Symptom

Trying to integrate IBM Rational DOORS Web Access with IBM Rational Quality Manager but being blocked because unable to access IBM Rational DOORS Web Access root services URL.

http://<hostname>:8080/dwa/public/rootservices


Response:
<rdf:RDF><oslc:Error><oslc:message>The configuration is invalid</oslc:
message><oslc:statusCode>500</oslc:statusCode></oslc:Error></rdf:RDF>


You also noticed that the following similar error appear on the Tomcat console window
when requested the root services document:


<09-Oct-2014 17:53:55> [http-8080-1] ERROR com.telelogic.dwa.web.mvc.
model.processor.oslc.v2.OslcV2RootServicesProcessor - [Message:The Database Configuration
values are either invalid or have not been set.][ClientLoggingId:null]
[ServletLoggingId:1550912234824581423][rmLoggingId:0][SessionId:672BE91FB0A153453AF3C10167
CD296A][RequestId:201410091753544000][subSystemId:RM_STACK]

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Integrations: IBM","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5;9.5.0.1;9.5.0.2;9.5.1;9.5.1.1;9.5.1.2;9.5.1.3;9.5.2;9.5.2.1;9.5.2.2;9.6;9.6.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSYQCV","label":"IBM Engineering Requirements Management DOORS Web Access"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
01 May 2020

UID

swg21687088

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