IBM Support

Silent Install of IBM B2B Sterling Integrator is failing on Testing Database Connection

Troubleshooting


Problem

Silent Install of IBM Sterling B2B Integrator is failing on Testing Database Connection

Symptom

Silent Install of IBM Sterling B2B Integrator is failing on Testing Database Connection with the following error:

Testing database connection ...

java.lang.ClassNotFoundException: com.microsoft.sqlserver.jdbc.SQLServerDriver
at java.lang.Class.forName(Class.java:181)
at com.sterlingcommerce.db.DBUtil.getConnection(DBUtil.java:248)
at com.sterlingcommerce.db.DBUtil.checkConnection(DBUtil.java:113)
at com.sterlingcommerce.db.DBUtil.testConnection(DBUtil.java:129)
at com.sterlingcommerce.woodstock.install.DBConnectionStep.doStep(DBConnectionStep.java:151)
at com.sterlingcommerce.woodstock.install.GroupStep.processSequence(GroupStep.java:78)
at com.sterlingcommerce.woodstock.install.GroupStep.doStep(GroupStep.java:55)
at com.sterlingcommerce.woodstock.install.GroupStep.processSequence(GroupStep.java:78)
at com.sterlingcommerce.woodstock.install.SequenceManager.processSequence(SequenceManager.java:60)
at com.sterlingcommerce.woodstock.install.InstallSequence.process(InstallSequence.java:1568)
at com.sterlingcommerce.woodstock.install.InstallSI.PerformInstall(InstallSI.java:407)
at com.sterlingcommerce.woodstock.install.InstallSI.main(InstallSI.java:132)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:88)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:618)
at com.sterlingcommerce.woodstock.install.InstallSIBootstrapper.instanciateAndRun(InstallSIBootstrapper.java:376)
at com.sterlingcommerce.woodstock.install.InstallSIBootstrapper.instanciateAndRun(InstallSIBootstrapper.java:380)
at com.sterlingcommerce.woodstock.install.InstallSIBootstrapper.doIt(InstallSIBootstrapper.java:192)
at com.sterlingcommerce.woodstock.install.InstallSIBootstrapper.main(InstallSIBootstrapper.java:80)
java.lang.ClassNotFoundException: com.microsoft.sqlserver.jdbc.SQLServerDriver
at java.lang.Class.forName(Class.java:181)
at com.sterlingcommerce.db.DBUtil.getConnection(DBUtil.java:248)
at com.sterlingcommerce.db.DBUtil.returnConnection(DBUtil.java:192)
at com.sterlingcommerce.db.DBUtil.getDBSchemaOwner(DBUtil.java:217)
at com.sterlingcommerce.db.DBUtil.getDBSchemaOwner(DBUtil.java:206)
at com.sterlingcommerce.woodstock.install.DBConnectionStep.doStep(DBConnectionStep.java:156)
at com.sterlingcommerce.woodstock.install.GroupStep.processSequence(GroupStep.java:78)
at com.sterlingcommerce.woodstock.install.GroupStep.doStep(GroupStep.java:55)
at com.sterlingcommerce.woodstock.install.GroupStep.processSequence(GroupStep.java:78)
at com.sterlingcommerce.woodstock.install.SequenceManager.processSequence(SequenceManager.java:60)
at com.sterlingcommerce.woodstock.install.InstallSequence.process(InstallSequence.java:1568)
at com.sterlingcommerce.woodstock.install.InstallSI.PerformInstall(InstallSI.java:407)
at com.sterlingcommerce.woodstock.install.InstallSI.main(InstallSI.java:132)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:88)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:618)
at com.sterlingcommerce.woodstock.install.InstallSIBootstrapper.instanciateAndRun(InstallSIBootstrapper.java:376)
at com.sterlingcommerce.woodstock.install.InstallSIBootstrapper.instanciateAndRun(InstallSIBootstrapper.java:380)
at com.sterlingcommerce.woodstock.install.InstallSIBootstrapper.doIt(InstallSIBootstrapper.java:192)
at com.sterlingcommerce.woodstock.install.InstallSIBootstrapper.main(InstallSIBootstrapper.java:80)
*** A Connection to the database could not be established! ***
*** Please check the database information and try again. ***
*** Exiting install: Failed to connect to database. ***
EXIT_VALUE=4
ERROR: Installation failed '4'

[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
14 November 2019

UID

swg21685459

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