IBM Support

"Access to the path ... is denied" when running spreadsheet report (F9) caused by Kerberos/NTLM failure

Troubleshooting


Problem

User launches Excel, and opens a spreadsheet (XLS/XLSX). User logs into Controller. User presses F9 (to run the report). An error appears.

Symptom

Number: 5
Source: FrangoDirect.ExcelLinkD.FetchValuesBulk#ControllerProxyClient
Description: Server was unable to process request. ---> Access to the path '\\servername\share_name\F0999df4.tbl' is denied. Server: <servername> Share: <share_name> User: Psw: ***** Transfer: 0 Prefix: B3F4F7C8CF894E3884E999A632FC38F3 Direct Caller: B3F4F7C8CF894E3884E999A632FC38F3
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at Cognos.Controller.Direct.ExcelLinkD.FetchValuesBulk(String sKeys, String sMcurr, Boolean bLocLang, String sRep, Boolean bIsLnk, String sSortOrd, String sParams)
at Cognos.Controller.Reports.ExcelLink.RunReportLnkBulk()

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21684065

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