IBM Support

Work Order Status Change Being Overwritten on Child Work Orders

Troubleshooting


Problem

Synonym statuses are not being taken into account when you are changing a work order status and children work orders are inheriting this change.

Symptom

You may experience a scenario where you have created an new work order status in Maximo called CANS (Skipped/Missed) that is treated by Maximo the same as Closed.

Below is the issue:

The user changes the status of a child or route work order to CANS (Skipped / Missed). The parent is then closed. The child records even when in history are inheriting the status change of the parent work order, even if one child already has the status set to a synonym of CLOSE.

No history work order (child or task) of any status (CAN, CANS, or Close) should have a status change inherited from the parent no matter what boxes are checked.

Maximo would be displaying closed work orders in history that were in fact not completed.

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Document Information

Modified date:
18 September 2025

UID

swg21682793

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