Troubleshooting
Problem
User is logged in as the 'root' Admin and is unable to start the License Manger process (LSERV) on a RedHat 6.4 Server.
Symptom
When running the ./lserv command to start the License Manager process you see the following:
[root@sfo-spss License_Manager]# ./lserv
Sentinel RMS Development Kit 8.2.3.400 License Management Server
Copyright (C) 2009 SafeNet, Inc.
Initializing. Please wait ...
SentinelLM: gethostbyname:: Success
[root@sfo-spss License_Manager]#
You should see:
Initializing. Please wait ...
Running on host [localhost]
[root@sfo-spss License_Manager]#
[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF014","label":"iOS"},{"code":"PF027","label":"Solaris"}],"Version":"Not Applicable","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLVC7","label":"IBM SPSS Amos"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS69XP","label":"IBM SPSS AnswerTree"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS3RA7","label":"IBM SPSS Modeler"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6A5A","label":"IBM SPSS SamplePower"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6A7K","label":"IBM SPSS Text Analytics for Surveys"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS6A8C","label":"IBM SPSS Visualization Designer"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
16 April 2020
UID
swg21682158